Frequently Asked Questions

Edgeteck provides high-performance testing, inspection, and measurement instruments to a wide variety of industries including petrochemical, municipal water works, manufacturing, automotive, HVAC, and civil engineering facilities across Saudi Arabia and the GCC region.

Yes, absolutely. For bulk orders, tender bidding, or corporate purchases, please contact our sales department at sales@edgeteck.co.in or call us directly. Our team will prepare a formal commercial quotation tailored to your requirements.

For large-scale enterprise contracts and corporate facilities in Riyadh, we can arrange pre-scheduled on-site technical demonstrations for specific heavy-duty pipeline inspection camera lines. Please coordinate with our support staff to check availability.

Yes, most of our measurement tools and inspection cameras come calibrated from the manufacturer. Many models also include a NIST-traceable calibration certificate. Check the product detail specifications or contact support to request specific calibration paperwork for your audit requirements.

We can recommend certified local calibration laboratories in Saudi Arabia that specialize in our categories of testing equipment. Contact our support team for recommendations.

For in-stock items, delivery typically takes 2-4 business days to major cities like Riyadh, Jeddah, and Dammam. For other provinces, please allow 3-6 business days. For custom orders or out-of-stock specialized borescopes, lead times will be communicated at the time of order placement.

Currently, we ship to all regions within Saudi Arabia and other GCC countries (United Arab Emirates, Kuwait, Oman, Bahrain, and Qatar). International shipping rates and custom clearance procedures apply.

Direct warehouse pickup is available for pre-approved corporate accounts and scheduled freight collections at our central Riyadh dispatch depot. Please contact support to coordinate release codes before dispatching vehicles.

All Edgeteck professional testing tools and borescope cameras are covered by a standard 12-month manufacturer's warranty against defects in materials and workmanship. The warranty does not cover damage resulting from misuse, accidents, or unauthorized modifications.

Please contact our support team at support@edgeteck.co.in with your original order reference number and a description of the issue. Our technicians will guide you through the return and assessment process.